TIKITAKI BATHROOMS LTD, trading as TikiTaki Bathrooms, understands that your privacy is important and that you care about how your personal data is used.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, create an account, contact us, request a quote, visit our showroom or use our services.
Please read this Privacy Policy carefully. By using our website, you agree to the way we use personal data as described in this policy.
This policy was last updated on 6 May 2026.
| Term | Meaning |
|---|---|
| Account | An account created by you to access certain features of our website, including order history, saved details or customer information. |
| Cookie | A small text file placed on your computer, phone or device when you visit our website. Details of the cookies used on our website are set out in Part 14. |
| Cookie Law | The relevant parts of the Privacy and Electronic Communications Regulations 2003, also known as PECR. |
| Personal data | Information relating to an identified or identifiable person. This can include names, contact details, order details, online identifiers and other information that can identify you. |
| We, us or our | TIKITAKI BATHROOMS LTD, trading as TikiTaki Bathrooms. |
| Website or site | https://tikitakibathrooms.com/ |
This website is owned and operated by TIKITAKI BATHROOMS LTD, trading as TikiTaki Bathrooms.
| Business information | Details |
|---|---|
| Company name | TIKITAKI BATHROOMS LTD |
| Trading name | TikiTaki Bathrooms |
| Company number | 15533207 |
| Registered office | 15 Lear Road, Prescot, England, L34 1AZ |
| Showroom and trading address | Unit 1 Wrexham Industrial Estate, Bridge Road South, Wrexham, United Kingdom, LL13 9SQ |
| Website | https://tikitakibathrooms.com/ |
| info@tikitakibathrooms.com | |
| Telephone | 01978 803075 |
We are not required to appoint a formal Data Protection Officer. Privacy and data protection enquiries should be sent to the email address above.
This Privacy Policy applies only to your use of our website and to personal information we collect through our website, online shop, contact forms, customer accounts, showroom enquiries, quote requests and related services.
Our website may contain links to other websites. We have no control over how other websites collect, store or use your data. You should check the privacy policies of those websites before providing personal information to them.
Personal data means information about you that can identify you directly or indirectly.
This can include obvious information such as your name, address, phone number and email address. It can also include less obvious information such as your IP address, online identifiers, order history, account information or other technical data.
Under UK data protection law, you have the following rights:
| Right | What it means |
|---|---|
| The right to be informed | You have the right to be told how we collect and use your personal data. This policy is designed to provide that information. |
| The right of access | You can ask us for a copy of the personal data we hold about you. |
| The right to rectification | You can ask us to correct inaccurate or incomplete personal data. |
| The right to erasure | You can ask us to delete personal data where we are legally able to do so. |
| The right to restrict processing | You can ask us to limit how we use your personal data in certain circumstances. |
| The right to object | You can object to certain uses of your personal data, including some direct marketing. |
| The right to withdraw consent | Where we rely on consent, you can withdraw that consent at any time. |
| The right to data portability | In some cases, you can ask us to provide your personal data in a portable format. |
| Rights relating to automated decision-making | We do not use your personal data for solely automated decisions that have a legal or similarly significant effect on you. |
If you want to exercise any of these rights, contact us using the details in Part 2.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal data. We would appreciate the chance to deal with your concerns first.
ICO complaints page:
https://ico.org.uk/make-a-complaint/
The ICO says privacy information should explain things such as the purposes for processing, retention periods, who personal data is shared with, and the rights available to individuals.
Depending on how you use our website and services, we may collect the following personal data.
| Data collected | How we collect the data |
|---|---|
| Name, email address, phone number, billing address and delivery address | When you place an order, create an account, complete a checkout, request a quote, fill in a form, contact us or visit the showroom. |
| Order details, products purchased, order number, delivery details, returns and refund information | When you place an order, request support, return a product or contact us about a purchase. |
| Payment information, payment status and transaction reference | Through secure payment providers used at checkout. We do not normally store full card details on our website. |
| Account information, login details, saved details and purchase history | When you create or use a customer account on our website. |
| Bathroom renovation enquiry details, measurements, photos, project notes and property information | When you send us a bathroom renovation, design, supply or installation enquiry. |
| Marketing preferences and communication preferences | When you sign up for marketing, unsubscribe, respond to campaigns or update your preferences. |
| Reviews, feedback and customer service messages | When you leave a review, contact customer support or communicate with us. |
| IP address, browser type, browser version, operating system, device type, referring page, pages visited and approximate location based on technical data | Automatically when you use our website, depending on cookie settings and analytics tools. |
| Cookie preferences and consent records | Through our cookie consent tool when you accept, reject or manage cookies. |
| Security and fraud prevention data | Through our website, hosting, security tools, payment providers and server logs. |
| Data from third-party service providers | From payment providers, delivery partners, analytics tools, advertising platforms or other services used to run our website and process orders. |
We do not intentionally collect special category personal data, criminal offence data or personal data relating to children through this website.
We must always have a lawful basis for using personal data. The table below explains how we use personal data and the lawful basis we rely on.
| What we do | What data we use | Lawful basis |
|---|---|---|
| Register you on our website and manage your account | Name, email address, login details, account details and order history | Contract and legitimate interests |
| Provide and manage access to our website | Technical data, account data and security data | Legitimate interests |
| Process and manage orders | Name, contact details, billing details, delivery details, order details and payment status | Contract |
| Take payment and issue refunds | Order details, payment status, transaction reference and refund details | Contract, legal obligation and legitimate interests |
| Arrange delivery | Name, delivery address, phone number, email address and order details | Contract and legitimate interests |
| Provide customer support | Contact details, order information, messages, returns information and complaint details | Contract and legitimate interests |
| Respond to product enquiries | Name, contact details, enquiry details and product information | Legitimate interests and steps before entering into a contract |
| Respond to bathroom renovation enquiries | Contact details, project details, measurements, photos and property information supplied by you | Legitimate interests and steps before entering into a contract |
| Manage returns, refunds and warranty enquiries | Order details, product details, contact details, delivery details, photos and messages | Contract, legal obligation and legitimate interests |
| Improve the website | Website usage data, analytics data, technical data and feedback | Legitimate interests or consent where required for non-essential cookies |
| Keep the website secure | IP address, device data, security logs and fraud prevention data | Legitimate interests and legal obligation |
| Send marketing communications | Name, email address, marketing preferences and campaign engagement data | Consent or legitimate interests where permitted by law |
| Show advertising or measure advertising performance | Cookie data, website usage data and advertising identifiers where enabled | Consent where required |
| Keep accounting and business records | Order details, payment records, invoices, refund details and customer records | Legal obligation |
| Handle legal claims, disputes or regulatory requests | Relevant order, account, communication and transaction data | Legal obligation and legitimate interests |
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that another use is compatible with the original purpose.
We do not sell your personal data.
We do not keep personal data for longer than necessary.
| Type of data | How long we keep it |
|---|---|
| Order and purchase records | Up to 6 years for accounting, tax, legal and business record purposes. |
| Customer account data | While the account remains active, or until deletion is requested where deletion is possible. |
| Delivery and fulfilment information | As long as needed to complete delivery and deal with order issues, then retained where needed with order records. |
| Returns, refunds and complaint records | As long as needed to manage the issue, then retained where required for legal, accounting or dispute purposes. |
| Bathroom renovation enquiry details | Usually up to 2 years, unless the enquiry becomes an order, project or ongoing customer relationship. |
| Contact form and customer service messages | Usually up to 2 years, unless needed for an order, dispute, legal issue or ongoing service. |
| Marketing data | Until you unsubscribe, withdraw consent or ask us to remove you. We may keep a minimal suppression record to avoid contacting you again. |
| Website analytics data | In line with the settings of the analytics platform used. |
| Cookie consent records | Usually up to 12 months, or as configured by our cookie consent tool. |
| Security logs and technical records | As long as needed for security, fraud prevention, troubleshooting and website protection. |
| Legal, tax and accounting records | As long as required by law or as needed to protect our legal interests. |
If there is no fixed retention period, we decide how long to keep data based on the type of data, the reason we collected it, legal requirements, whether an order or service is ongoing, and whether the data may be needed for disputes, fraud prevention or legal claims.
The ICO says organisations should tell people either their specific retention periods or the criteria used to decide how long personal data is kept.
We use website hosting, payment, delivery, analytics, email, form, security and business systems to run our website and services.
Some personal data may be stored or processed in the UK, the European Economic Area or other countries depending on the service providers we use.
Where personal data is transferred outside the UK, we expect appropriate safeguards to be used, such as adequacy regulations, approved contractual protections or other lawful transfer mechanisms.
We take reasonable steps to protect your personal data, including:
No website or online system can be guaranteed to be completely secure, but we take data protection seriously and work to reduce risk.
We only share personal data where needed to run our business, process orders, provide services, meet legal obligations or protect our legitimate interests.
| Recipient | Activity carried out | Sector | Location |
|---|---|---|---|
| Payment providers, including Revolut or other checkout payment services | Processing card payments, payment confirmations and refunds | Payment processing | UK, EEA or other locations depending on provider |
| Delivery companies and couriers | Delivering orders and providing delivery updates | Delivery and logistics | UK |
| Product suppliers, distributors and fulfilment partners | Supplying products, arranging direct delivery or handling product issues | Bathroom products and fulfilment | UK or other supplier locations |
| Website hosting provider | Hosting and maintaining the website | Website hosting | UK, EEA or other locations depending on provider |
| Website maintenance, security and performance providers | Website support, updates, backups, security monitoring and performance improvement | IT and website services | UK, EEA or other locations depending on provider |
| Email and communication providers | Sending order emails, enquiry replies and service messages | Communications | UK, EEA or other locations depending on provider |
| Contact form and enquiry tools | Receiving and managing website enquiries | Website forms and CRM tools | UK, EEA or other locations depending on provider |
| Analytics providers, such as Google Analytics where enabled | Understanding website traffic and usage | Analytics | UK, EEA or other locations depending on provider |
| Advertising platforms, such as Google or Meta where enabled | Advertising, remarketing and measuring campaign performance | Digital advertising | UK, EEA or other locations depending on provider |
| Professional advisers | Accounting, legal, insurance and business advice | Professional services | UK |
| HMRC, regulators, courts or authorities | Legal, tax, regulatory or official requests | Public authorities | UK |
We may also share personal data if we sell, transfer or restructure part of our business. If this happens, the new owner or organisation may use your personal data in the same way described in this policy.
You can control your personal data in the following ways:
| Control | How to use it |
|---|---|
| Customer account | Log in to your account, where available, to view or update certain account details. |
| Marketing unsubscribe | Use the unsubscribe link in marketing emails or contact us to opt out. |
| Cookie settings | Use the cookie banner or cookie settings tool on our website to manage cookie preferences. |
| Browser settings | Use your browser settings to block or delete cookies. |
| Data rights request | Contact us using the details in Part 2 to access, correct, delete or restrict your personal data where legally possible. |
| Delete My Data request | Use the Delete My Data page on our website where available. |
Blocking cookies may affect how the website works. For example, basket, checkout, account login or preference features may not work correctly if necessary cookies are blocked.
You can use many parts of our website without providing personal data.
However, we may need certain information to provide specific features or services. For example:
| Situation | Information needed |
|---|---|
| Placing an order | Name, billing details, delivery details, contact details and payment confirmation. |
| Creating an account | Name, email address and login details. |
| Requesting a quote | Contact details and information about your bathroom project. |
| Arranging delivery | Delivery address, contact details and order information. |
| Processing a return or refund | Order details, contact details and return information. |
| Responding to a support request | Contact details and details of the issue. |
If you do not provide the information needed, we may not be able to process your order, respond to your enquiry, provide a quote, arrange delivery or complete the requested service.
You can ask us for a copy of the personal data we hold about you. This is called a subject access request.
To make a request, contact us using the details in Part 2.
Please include enough information for us to identify you and understand your request. We may need to verify your identity before providing information.
There is not normally a charge for a subject access request. If a request is clearly unfounded, excessive or repetitive, we may charge a reasonable fee or refuse the request where allowed by law.
We usually respond within one month. If your request is complex, it may take longer, but we will let you know.
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website.
Some cookies are necessary for the website to work. Others help us understand how the website is used, improve performance, remember preferences or support advertising where enabled.
You can manage your cookie preferences through the cookie banner or cookie settings tool on our website.
The ICO says organisations must tell people if they set cookies, clearly explain what the cookies do and why, and get consent unless an exemption applies, such as cookies that are essential to provide a requested online service.
| Name of cookie | Purpose | Strictly necessary |
|---|---|---|
| cookielawinfo-checkbox-necessary | Used by the cookie consent tool to remember whether necessary cookies have been acknowledged. | Yes |
| cookielawinfo-checkbox-functional | Used by the cookie consent tool to remember functional cookie preferences. | No |
| cookielawinfo-checkbox-performance | Used by the cookie consent tool to remember performance cookie preferences. | No |
| cookielawinfo-checkbox-analytics | Used by the cookie consent tool to remember analytics cookie preferences. | No |
| cookielawinfo-checkbox-advertisement | Used by the cookie consent tool to remember advertising cookie preferences. | No |
| cookielawinfo-checkbox-others | Used by the cookie consent tool to remember preferences for other cookies. | No |
| viewed_cookie_policy | Used by the cookie consent tool to remember that the cookie notice has been viewed. | Yes |
| woocommerce_cart_hash | Helps WooCommerce detect changes to the basket. | Yes |
| woocommerce_items_in_cart | Helps WooCommerce know when the basket contains items. | Yes |
| wp_woocommerce_session_ | Stores a unique customer session ID so WooCommerce can link basket data to the correct visitor. | Yes |
| wordpress_logged_in_ | Used by WordPress to identify logged-in users. | Yes, where account login is used |
| wordpress_sec_ | Used by WordPress for authentication and security for logged-in users. | Yes, where account login is used |
| Name of cookie | Provider | Purpose |
|---|---|---|
| _ga | Google Analytics, where enabled | Used to distinguish visitors and help measure website usage. |
| _gid | Google Analytics, where enabled | Used to help understand how visitors use the website. |
| _gat or _gat_gtag | Google Analytics, where enabled | Used to help manage request rates or link data to a Google Analytics property. |
| Meta/Facebook cookies | Meta, where enabled | May be used for advertising, remarketing or measuring campaign performance where consent has been given. |
| Google advertising cookies | Google, where enabled | May be used for advertising, remarketing or measuring campaign performance where consent has been given. |
| Payment provider cookies | Payment provider used at checkout | May be used to support secure payment processing and fraud prevention. |
| Map, video or social media cookies | Relevant third-party provider, where embedded | May be used if the website includes embedded maps, videos, feeds or social features. |
| Name of cookie | First or third party | Provider | Purpose |
|---|---|---|---|
| _ga | First-party cookie set for a third-party analytics service | Google Analytics, where enabled | Helps distinguish visitors and understand how the website is used. |
| _gid | First-party cookie set for a third-party analytics service | Google Analytics, where enabled | Helps collect information about website usage and visitor behaviour. |
| _gat or _gat_gtag | First-party cookie set for a third-party analytics service | Google Analytics, where enabled | Helps manage analytics requests and link data to the correct analytics property. |
| Cookie category | What it does | Can it be turned off? |
|---|---|---|
| Necessary cookies | Keep the website working, including basket, checkout, account login, security and cookie preference features. | Not through our cookie banner, as these are needed for the website to work. |
| Functional cookies | Remember preferences or enable extra website features. | Yes, where used. |
| Analytics cookies | Help us understand website traffic and improve the website. | Yes. |
| Performance cookies | Help us improve website speed and performance. | Yes, where used. |
| Advertising cookies | Support advertising, remarketing and ad performance measurement. | Yes, where used. |
| Other cookies | Cookies that do not fit neatly into the categories above or are awaiting classification. | Yes, where used. |
The exact cookies used may change over time as we update our website, plugins, checkout services, analytics tools, advertising settings and cookie consent tool.
You can also manage cookies through your browser settings. Blocking some cookies may affect how the website works.
For anything relating to personal data, privacy, cookies or data protection rights, please contact us using the details shown in Part 2.
We may update this Privacy Policy from time to time.
Changes may be needed if the law changes, if our website changes, if we use new service providers, or if the way we handle personal data changes.
Any updates will be posted on this page. The latest version will apply from the date shown at the top of the policy.
Complete the form below and our team will review your bathroom enquiry.
